Automotive Warranty Specialist

5 days ago


South Bay, Florida, United States AutoNation Full time
About the Role

The Service Administrator will be responsible for ensuring accurate and timely completion of warranty claims. This includes preparing, recording, reconciling warranty claims, and submitting them to the appropriate party.

Key Responsibilities
  1. Process claims by next business day following RO close date
  2. Resolve claim corrections and charge-backs
  3. Maintain relationships with manufacturer's designated warranty representatives
  4. Review warranty repair orders for accuracy and legibility
  5. Analyze problems and develop strategies for maximizing claim process
  6. Flag technicians for hours earned on the service performed
  7. Check repair orders against vehicles' service history
  8. Provide weekly reports to service manager
  9. Report any fraudulent warranty claims manipulation
Skills and Qualifications
  • High school diploma or equivalent
  • Effective communication and customer service skills
  • Technical aptitude and problem-solving abilities
  • ASE certification or equivalent
Benefits

$17 per hour salary. Comprehensive benefits package including health, dental, and vision insurance, 401k matching, and associate purchase discounts.



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