Local Government Member Advocate

3 weeks ago


Wilmington, North Carolina, United States Local Government Federal Credit Union Full time
Role Overview

We are seeking a skilled and enthusiastic professional to join our team as a Member Service Advisor. In this role, you will be responsible for delivering exceptional member service, building relationships, and fostering a positive experience for our members.

Responsibilities
  1. Develop and implement strategies to enhance member satisfaction and loyalty.
  2. Collaborate with internal departments to ensure seamless delivery of member services.
  3. Provide training and guidance to new hires, promoting a positive team environment.
  4. Conduct research to address member inquiries, preparing necessary documentation as needed.
  5. Maintain accurate records and adhere to operational procedures.
Requirements
  • A minimum of 1-3 years of banking/member service experience.
  • A high school diploma or equivalent.
  • Excellent communication, customer service, and problem-solving skills.
  • Notary Public certification in North Carolina or ability to achieve within the first 6 months.
  • Proficiency in Microsoft Office and the Internet.

Estimated Annual Salary: $55,000 - $65,000 based on location and experience.


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