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Customer Service Liaison

1 month ago

Lowell, Massachusetts, United States Macom Technology Solutions Full time
Customer Service Representative

Job Summary:

A MACOM Customer Service Representative is the primary point of contact between our customers, sales team, and product lines. The successful candidate will be responsible for providing accurate quotations and order management, as well as working closely with other customer-facing teams to ensure seamless customer experiences.

Key Responsibilities:

  • Provide high-quality customer service and support to MACOM customers
  • Collaborate with sales teams to ensure accurate quotations and order management
  • Work closely with other customer-facing teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain strong relationships with customers to drive business growth and retention

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and other productivity tools

About MACOM Technology Solutions:

MACOM Technology Solutions is a leading provider of semiconductor solutions for the aerospace and defense, wireless, and industrial markets. We are committed to delivering innovative solutions that meet the evolving needs of our customers.