Hospitality Service Expert

2 days ago


Philadelphia, Pennsylvania, United States Rivers Casino Full time
Job Summary

We are seeking a skilled and courteous Hospitality Service Expert to join our dining room team at Rivers Casino.

About the Role

This role is responsible for providing exceptional customer service, ensuring prompt and attentive support to guests throughout their dining experience. As a key member of our hospitality team, you will be expected to maintain high standards of professionalism, courtesy, and respect in all interactions with guests and colleagues.

Responsibilities:
  • Serve as a friendly face and provide excellent customer service to guests, ensuring their needs are met promptly and efficiently.
  • Assist servers in setting up mise-en-place, organizing equipment, and maintaining tables.
  • Maintain awareness of table progress and ensure timely delivery of food and beverages.
  • Display knowledge of menu items and make recommendations to guests as needed.
  • Effectively communicate with guests and team members, responding to inquiries and resolving issues in a professional manner.
  • Meet or exceed quality standards for food and beverage presentation, taste, and timeliness.
  • Foster a positive and welcoming atmosphere, engaging with guests and promoting a sense of community.
  • Clear tables efficiently, replenish bread and condiments as needed, and polish glassware, silverware, and plates.
Requirements:
  • 1 year of experience in a bar, lounge, or full-service restaurant.
  • Excellent communication skills, including verbal and written fluency in English.
  • Able to perform basic math and maintain accurate records.
  • Demonstrate ability to work flexibly, including varied shifts, holidays, and weekends.
  • Obtain and maintain necessary licenses, certifications, and training.
  • Possess physical stamina to stand, walk, run, observe, and lift up to 25lbs, as well as exposure to various environmental conditions.
Salary Information

The estimated annual salary for this position is $45,000-$60,000, depending on experience and qualifications.

Why Join Our Team?

Rivers Casino offers a dynamic work environment, opportunities for career growth, and competitive compensation packages. If you're passionate about delivering exceptional guest experiences and working collaboratively within a fast-paced team, we encourage you to apply.



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