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Oncology Program Manager
2 months ago
Objective:
The Oncology Program Director is a pivotal role focused on ensuring operational excellence and client satisfaction within oncology patient support initiatives. This position serves as a vital liaison, enhancing service delivery through strategic partnerships and effective communication.
Key Responsibilities:
- Establish and nurture productive relationships with clients, acting as a primary contact for all interactions.
- Develop and sustain connections with key stakeholders, including clients, external partners, and internal teams.
- Function as a trusted advisor, ensuring client satisfaction and identifying opportunities for program enhancements.
- Serve as the internal expert on client needs, facilitating communication with program leadership to drive success.
- Lead analysis of account performance and reporting, proactively suggesting improvements to elevate client support.
- Collaborate with program management on content development and feedback for high-quality quarterly business reviews.
- Understand and represent Patient Service Center (PSC) goals and capabilities in discussions with clients.
- Oversee the development of solutions to monitor program metrics and identify growth opportunities.
- Partner with internal teams to align with clients' long-term strategies, ensuring successful retention and growth.
- Manage the creation and implementation of program documentation, including Statements of Work and Standard Operating Procedures.
- Engage with PSC leadership to explore new business opportunities and strengthen partnerships.
- Work alongside department heads to ensure high-quality project delivery and adherence to budgetary constraints.
- Ensure clear communication of project status and execution of tactical plans to clients.
- Maintain comprehensive knowledge of client contracts and ensure compliance with all terms.
- Recruit, train, and onboard program leadership staff to support operational needs.
- Manage contract parameters effectively across various programs.
- Collaborate with program management to assess profitability and optimize service delivery.
- Monitor program operations to ensure alignment with established plans and service level agreements.
- Identify and address training needs within the account team to meet client objectives.
- Proactively communicate any potential risks to senior leadership.
- Ensure quality control across assigned accounts and assist in audit preparations.
- Participate in meetings with prospective clients to discuss future program opportunities.
- Engage in additional projects and responsibilities as required.
Core Competencies:
- Leadership
- Effective Communication
- Analytical Problem Solving
- Negotiation and Persuasion
- Organizational Skills
- Team Collaboration
- Relationship Management
- Strategic Thinking
- Presentation Skills
Qualifications:
- Bachelor's Degree required.
- 5-7+ years of experience in oncology within a healthcare leadership capacity.
- Strong analytical skills to assess business drivers and formulate strategic plans.
- Familiarity with pharmacy reimbursement and medical benefits.
- Experience working with large healthcare provider teams.
- Exceptional communication skills, both verbal and written.
- Able to make informed decisions in a dynamic environment.
- Proficient in managing multiple accounts and prioritizing tasks effectively.
Preferred Qualifications:
- Master's Degree (PharmD or MSN) preferred.
- Experience with pharmacy hub services.
- Oncology Certified Nurse (OCN) designation.
- Background in oncology/hematology pharmaceutical account management.
- Experience with specialty product launches.
- Understanding of the biopharmaceutical industry's competitive landscape.
- Strong organizational skills with the ability to manage multiple projects.
- Knowledge of third-party and foundation programs.
- Understanding of various healthcare plan types.
- Excellent interpersonal skills and the ability to build effective working relationships.
- Strong presentation and communication abilities.
- Proven success in collaborating with cross-functional teams.
- Commitment to providing exceptional service in oncology.
Work Environment:
This role operates in a professional office setting, with the possibility of telecommuting. Employees must have reliable internet access and a suitable home office setup to perform their duties effectively.
Physical Requirements:
While performing the responsibilities of this position, employees are regularly required to communicate effectively and may need to stand, walk, and use hands for various tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
