Quality Assurance Manager Lynnwood

2 weeks ago

Edmonds, Washington, United States Redwood Family Care Network Full time
Job Title: Health Services Program Manager

Job Summary:

Redwood Family Care Network is seeking a highly skilled Health Services Program Manager to join our team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality health services to individuals with intellectual and developmental disabilities.

Responsibilities:

  • Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
  • Work collaboratively with the WA Residential Director to ensure our clients receive a good quality of service and their needs are met.
  • Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
  • Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures.
  • Ensure that each facility has the needed medical documentation and forms.
  • Coordinate with supervisors to ensure medical appointments are completed and that medical documentation is being completed properly.
  • Attend medical appointments as needed for clients with high medical needs.
  • Scan appointment information to third parties as requested.
  • Coordinate with the WA Compliance Manager to conduct one full medical QA monthly for each facility.
  • Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns.
  • Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments.
  • Records and maintains client information such as personal data in databases and files.
  • Schedule nurse delegation for staff identified as needing it by House Managers. Ensure proper documentation for nurse delegation is completed and on-site.
  • Monitor required dates for upcoming medical appointments, care plans and consents.
  • Create and modify documentation forms for clients as needed for medical tracking.
  • Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention.
  • Review client plans for accuracy regarding medications, medical support needs and hygiene support needs.
  • Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed.
  • Manage all MARS between the pharmacy and within our database as needed.
  • Work with Directors to ensure COVID response plans are being followed for the whole company.
  • Manages COVID reporting to state and local health departments for all departments.
  • Ensure staff credentials are emailed or faxed to nurse delegators for all departments.
  • Ensure nurse delegation information is up to date and accurate in client homes for all departments.
  • Monitors client dates for expiring care plans, consents, and medication treatment for all departments.

Requirements:

  • Certified Medical Assistant License and 1-year field experience (or)
  • Licensed Practical Nurse and 1-year field experience
  • Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.

Work Environment:

  • Half of the work environment for this position is a fast-paced work environment that requires multitasking, working under pressure, self-directed and frequent interruptions.
  • Half of the work is done in the field, including driving to client's homes in multiple counties and cities.
  • Must be able to lift and/or transfer a minimum of 50 pounds.
  • Frequently required to talk and hear. Quiet to moderate noise level in work environment.
  • Often required to sit for long periods of time, use hands and fingers to handle.
  • While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors.

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