Shift Lead Position

1 month ago


Ithaca, New York, United States Wings Over Ithaca Full time
Job Overview

Wings Over Ithaca is seeking a skilled Shift Lead to join our team. As a Shift Lead, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of Crew Members to achieve sales growth and store goals.

Responsibilities
  • Supervise and coach Crew Members to ensure excellent customer service and maintain a clean and organized work environment.
  • Assist with opening and closing procedures, including cash handling and bank deposits.
  • Identify and communicate responsibilities and duties to store Crew to ensure smooth flow of operations.
  • Anticipate obstacles and take action to prevent or minimize their impact.
  • Contribute to wider Wings Over efforts to achieve store goals and sales growth.
  • Maintain regular and punctual attendance and a neat and tidy appearance by wearing the Wings Over uniform and adhering to our dress code.
Requirements
  • At least one (1) year of store-level supervisor experience in food/hospitality preferred.
  • ServSafe Certification a plus.
  • Knowledge of supervisory practices and procedures.
  • Able to communicate clearly and concisely.
  • Able to appropriately handle confidential/sensitive information.
  • Strong interpersonal and leadership skills; able to coach others.
  • Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts.
  • Able to lift 50 lbs and can stand for prolonged periods of time.
  • Legal US work authorization.
About Wings Over

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. We are committed to creating gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.



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