Shift Lead Position
1 month ago
Wings Over Ithaca is seeking a skilled Shift Lead to join our team. As a Shift Lead, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of Crew Members to achieve sales growth and store goals.
Responsibilities- Supervise and coach Crew Members to ensure excellent customer service and maintain a clean and organized work environment.
- Assist with opening and closing procedures, including cash handling and bank deposits.
- Identify and communicate responsibilities and duties to store Crew to ensure smooth flow of operations.
- Anticipate obstacles and take action to prevent or minimize their impact.
- Contribute to wider Wings Over efforts to achieve store goals and sales growth.
- Maintain regular and punctual attendance and a neat and tidy appearance by wearing the Wings Over uniform and adhering to our dress code.
- At least one (1) year of store-level supervisor experience in food/hospitality preferred.
- ServSafe Certification a plus.
- Knowledge of supervisory practices and procedures.
- Able to communicate clearly and concisely.
- Able to appropriately handle confidential/sensitive information.
- Strong interpersonal and leadership skills; able to coach others.
- Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts.
- Able to lift 50 lbs and can stand for prolonged periods of time.
- Legal US work authorization.
For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. We are committed to creating gold standard experiences that leave everyone happier than before they interacted with us.
Wings Over is an Equal Opportunity Employer.
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