Shift Leader

4 weeks ago


Ithaca, New York, United States Taco Bell Full time

As a Shift Leader at Taco Bell, you will play a key role in ensuring the success of our restaurant operations. Your primary responsibility will be to support the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner.

Key Responsibilities:

  • Ensure Consistent Customer Satisfaction: Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Team Member Support: Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Food Safety and Quality: Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate the Customer needs are the highest priority. Ensure food safety, quality and accuracy of orders.
  • Customer Relations: Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Cooperation and Teamwork: Work with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
  • Attendance and Punctuality: Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Initiative and Energy: Takes action without being told, goes beyond what is simply required and maintains a high activity level.
  • Developing People: Provide regular feedback to the RGM on the performance of Team Members. Provide ongoing constructive and complimentary feedback to Team Members. Actively participates in the training of Team Members.
  • Act Like an Owner: Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking and holding times. Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

Requirements:

  • Strong preference for internal promote from Hourly Champion position.
  • Must be at least 18 years old.
  • Background checks are run on all management employees.
  • Must have reliable transportation and valid driver's license.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate walking and lifting up to 50 lbs. and standing during 90% of shift time.

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