Technical Service Engineer

4 weeks ago


Chantilly, Virginia, United States Red River Full time
About the Role

We are excited to offer an opportunity to work as a Technical Service Engineer at Red River. The successful candidate will be responsible for providing technical support and services to internal teams and external clients.

The ideal candidate will have a strong background in IT application or infrastructure, excellent problem-solving skills, and the ability to collaborate with internal teams.

Key Responsibilities:

  • Respond to technical inquiries and resolve issues in a timely manner
  • Provide tier 1 and tier 2 support for IT applications and infrastructure
  • Collaborate with internal teams to identify and implement process improvements

Requirements:

  • BS Business Administration, Computer Science, Engineering, or equivalent experience
  • Previous technical support experience, preferably in IT application or infrastructure
  • Strong understanding of hardware and software compatibility, installation, and configuration
  • Active SECRET security clearance

Preferred Qualifications:

  • Technical working knowledge in Oracle DB 10g-12, Windows Server, MS SQL, Veeam/ActiveIO, HP Data Protector, WebLogic, and other major OEM's
  • Working knowledge of Service Desk ITSM management solutions from ServiceNow, Splunk, and ScienceLogic

Salary Range: $60,000 - $80,000 per year



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