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IT Training Specialist

2 months ago

Sacramento, California, United States California Highway Patrol Full time

Position Overview

Under the supervision of the Information Technology Supervisor I, the Information Technology Associate plays a crucial role in crafting educational lesson plans, developing curriculum, and producing relevant documentation. This position is essential for instructing personnel on the operation of systems related to the Consolidated Patrol Vehicle Environment (CPVE) and Enforcement Vehicle 2020 (EV20).

Key Responsibilities

  • Design and implement training programs for personnel on CPVE and EV20 systems.
  • Provide ongoing support to field operations, including troubleshooting and system upgrades.
  • Prepare comprehensive training materials and documentation.

Work Environment

This is an in-person role that involves significant travel requirements.

Requirements

  • A thorough background investigation will be conducted prior to hiring.
  • Verification of minimum qualifications is mandatory before appointment. Candidates must submit unofficial transcripts or diplomas for initial assessment.
  • For applicants with foreign qualifications, a third-party evaluation of transcripts is required to establish equivalency.

Statement of Qualifications (SOQ)

The SOQ is a critical component of the application process, demonstrating the applicant's ability to communicate effectively in writing. Responses must be typed, no longer than two pages, and formatted in 12-point Arial font. Applicants should address the following:

  1. Detail your background, experience, education, and training in Information Technology, particularly any experience with radio communications technologies.
  2. Describe your experience in diagnosing and resolving computer hardware issues, including the problem identification, diagnostic process, and resolution steps.
  3. Explain your approach to gathering requirements from customers who may be multitasking and providing incomplete information.

Employee Benefits

As a State Civil Service employee, you will have access to a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and various voluntary benefits.