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IT Quality Assurance Manager

4 weeks ago

Minneapolis, Minnesota, United States Fairview Health Services Full time
Job Summary

The Manager of IT Quality Assurance and Delivery Excellence is responsible for leading the day-to-day operations of the QA team, fostering digital practice, and ensuring the quality of Fairview's applications and infrastructure.

Key Responsibilities
  • Manage team activities, process, work priority, and deliverables to achieve quarterly goals for digital competency.
  • Translate target state viewpoints for digital competency into specific skills, work processes, tools, and techniques for team members.
  • Create and execute team training plans and individual professional development plans to launch digital practice and achieve quarterly goals.
  • Source, onboard, and sustain talent and services globally to accelerate digital or automation capabilities in QA.
  • Partner with ITSM to update IT processes to enable digital QA competencies.
  • Execute services communication plans to articulate transformation plans and upcoming changes in QA practices.
  • Optimize annual operating budgets across a mix of talent models, managed services, and training/development for in-house staff.
  • Collaborate with GPHR Consumer Innovation Studio to develop consumer-centric practices and enterprise frameworks for consumer/user experience.
Requirements
  • Bachelor's degree in business, technology, or a related field or an equivalent combination of experience, education, and training.
  • 10+ years of successful QA experience enabling delivery of projects/programs in healthcare.
  • 3 years in a direct leadership role managing people and finances (budget).
  • Solid understanding of industry best practices around QA methodology, automation tools, performance testing tools, and product QA metrics.
  • Demonstrated ability to manage complex projects across a large system or organization.
  • Strong process and change management skills.
  • Proven ability to build and lead teams through change/transformation initiatives.
  • Demonstrated ability to provide executive views into team competency, performance, development, and outcomes.
  • Demonstrated ability to build effective working relationships across IT teams and all levels of leadership.
  • Strong team and individual coaching and mentoring skills.
  • Excellent oral, written, and interpersonal communication and presentation skills.
  • Track record of collaborating with multiple stakeholders to achieve sustainable outcomes.
Preferred Qualifications
  • Bachelor's degree.
  • 5 years' experience with direct management of a team.
  • Proven ability to stand up new programs within a large organization.
  • Digital Quality Assurance for IT service delivery, Agile IT delivery.
  • Experience within the healthcare industry.
  • Any one of common QA certifications (CSTE, CSQA, CAST, CMSQ, ISTQB, etc.).
  • Project management certification (PMP, etc.).