Patient Financial Advocate

1 week ago


Owensboro, Kentucky, United States UnitedHealth Group Full time

About UnitedHealth Group

UnitedHealth Group is a leading healthcare company dedicated to improving the health and well-being of individuals and communities. We strive to make the healthcare system work better for everyone.

About the Role

As a Financial Advocate at UnitedHealth Group, you will play a critical role in supporting patients and families navigate the healthcare system and access necessary resources. You will work closely with our team to ensure that individuals who are eligible for insurance coverage, premium assistance, and/or financial assistance are aware of their coverage and payment options.

Key Responsibilities

  • Provide financial advocacy counseling to patients/families to help them understand their coverage and payment options.
  • Educate patients/guarantors on UnitedHealth Group financial policies and financial assistance processes.
  • Assist patients/guarantors with obtaining coverage, applying for financial assistance, and/or making payments or payment arrangements.
  • Review daily census or clinic schedule and identify any uninsured accounts that require screening or accounts with outstanding balances requiring intervention.
  • Make all efforts to contact uninsured patients in work queues and screen them for appropriate coverage or financial assistance and/or set up payment arrangements.
  • Review uncollectible accounts such as deceased patient, bankruptcy, and return mail to send to agencies or attorney for next level of collection process.
  • Retrieve all necessary documentation of bad debt/charity adjustments as needed for Medicare Cost Report.

Requirements

  • High School Diploma / GED or higher.
  • 1+ years of Patient Financial Advocate related work experience, including data entry and medical billing.
  • 1+ years of experience explaining patient liability amounts (deductible, co-pay, co-insurance).
  • Ability to work any of our 8-hour shift schedules during our normal business hours.
  • 18 years of age or older.

Preferred Qualifications

  • Prior EPIC (EMR) experience.
  • Working knowledge of KY Medicaid.
  • Ability to read an Explanation of Benefits and explain out-of-pocket costs.


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