Collision Operations Director

2 days ago


Billings, Montana, United States Caliber Collision Centers Full time
About Caliber
At Caliber, our Purpose is to Deliver Exceptional Results. We are seeking a leader who can drive growth and deliver exceptional customer experiences. If you have a passion for driving results and building high-performing teams, we invite you to explore this opportunity.

About This Opportunity
This role requires a strong leader who can manage the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production, and administration. The ideal candidate will be able to maintain company goals and standards for performance, growth, and world-class customer service.

You'll enjoy this role because you will:
* Forecast goals and objectives for the Center and strive to meet them
* Recruit, recognize, and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
* Demonstrate a great ability to lead, develop, and inspire others to achieve success
* Supervise the sales, overall production, and administration of the center
* Ensure that every associate follows all Caliber standards, policies, and procedures
* Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard
* Periodically review estimates to ensure accuracy and compliance with Company and Client guidelines
* Monitor current financial performance metrics and review previous months' financial metrics to identify opportunities and trends
* Ensure DRP accounts are managed properly and update any changes or reviews communicated to Regional staff
* Monitor the performance of each teammate and provide coaching through timely and specific feedback
* Ensure the center is qualified to meet the requirements of our OE/Insurer and I-CAR partners
* Be responsible for the center's regulatory compliance, including hazmat regulations and documentation
* Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with associates, customers, clients, and vendors
* Establish and maintain good working relationships with other departments, insurance adjusters, and customers to encourage repeat and referral business
* Comply with all Caliber safety rules, guidelines, standards. Create a culture of safety through good housekeeping and PPE usage.

The estimated annual salary for this position is $85,000 - $115,000 based on industry standards and location.

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