Automotive Service Department Manager

6 days ago

Arlington, Virginia, United States MEI Group Inc Full time

MEI Group Inc is seeking a highly skilled Service Manager to oversee the day-to-day operations of its fast-paced service department.

The ideal candidate will have a proven track record of managing a profitable and efficient automotive service department, with expertise in vehicle intake, repair order management, effective parts department management, purchase order procedures, inventory control, staff utilization, pricing, time in service, quality control, and production management principles.

Key Responsibilities:

  • Directly supervise Service Department employees, including Shop Foreman, Intake Coordinators, Technicians, Diagnostics, Parts Specialist, Drivers, Porters, and Administrative Assistant.
  • Manage daily communication with internal and external customers.
  • Manage the Service Department's workflow in an effective and efficient manner.
  • Lead the final Quality Check for all vehicles completed.
  • Improve Customer Satisfaction Index (CSI) for the Service Department.
  • Achieve daily, weekly, and monthly goals for the service department.

Requirements:

  • 5-10 years of management experience in a high-volume service facility.
  • 3-5 years of direct team management.
  • 3-5 years of excellent customer service experience.
  • Ability to use standard desktop applications, such as Microsoft Office, and production software.
  • Ability to write and speak effectively to individuals and groups.
  • Understanding of financial principles relative to Service Department operations.
  • Ability to analyze and interpret internal reports.
  • Ability to work extended hours and weekends when necessary.
  • Excellent customer service skills.
  • Experience in purchasing parts, building vendor relations, and negotiating vendor contracts.
  • Professional demeanor and positive customer service attitude.
  • Ability to effectively lead and work as a member of a team.
  • Valid driver's license.

Benefits:

MEI Group Inc offers a comprehensive benefits package, including Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being.

Perks:

MEI Group Inc prioritizes the health and convenience of its employees, offering TeleDoc, a service that grants staff 24/7 access to medical professionals. We also provide a fully equipped onsite gym for employees, promoting physical well-being and a healthy work-life balance.

MEI Group Inc is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a dedicated workforce of over 300 talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry.

Our integrated approach simplifies the car-buying experience and offers flexible financing solutions to meet the needs of our valued customers. MEI Finance provides in-house financing for the MEI Group, streamlining the financing process and offering tailored solutions that meet the unique needs of our customers.

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