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US Dispatch Supervisor

2 months ago

Austin, Texas, United States Mood Media Full time

{"h1": "Job Title: US Dispatch Supervisor", "h2": "Job Summary", "p": "As a US Dispatch Supervisor at Mood Media, you will play a critical role in ensuring the success of our dispatch team. Your primary responsibility will be to train, support, and motivate your team to handle dispatch requests efficiently and effectively. You will also be responsible for identifying operational issues and suggesting improvements to enhance team performance and productivity.", "h2": "Key Responsibilities", "ul": ["Ensure agents understand and comply with all department objectives, performance standards, and policies.", "Answer dispatch questions regarding best practices or difficult requests.", "Identify operational issues and suggest possible improvements.", "Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action if necessary.", "Prepare reports and analyze data to assist management.", "Provide guidance, support, and mentoring for team members, both operationally and personally, to ensure the performance of the team and the service served."]}