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Front Desk Receptionist
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Harmony Healthcare Long Island. As a Front Desk Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.
Responsibilities:- Promptly greet and assist patients and visitors in a professional manner
- Manage patient check-in, registration, and check-out processes
- Verify demographic and billing information to ensure accuracy
- Obtain patient demographic and insurance information, verify insurance eligibility, and enter accurate information in the electronic health record
- Provide patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record
- Navigate through insurance portals and accurately interpret coverage information
- Verify whether a referral or pre-authorization of medical necessity is required for visit
- Assist patients with changing their primary care provider if applicable
- Enter eligible patients into the sliding scale program and enter all necessary information in the electronic record
- Collect and process payment due for visit and complete the daily cash reconciliation process
- Schedule patients appointments in accordance with criteria established by the health center
- Perform appointment reminder calls and no-show calls
- Manage a large volume of incoming calls on a multi-line phone system
- Communicate and coordinate with physicians and/or clinical staff to ensure timely patient care
- Record and relay messages to the appropriate staff member
- Perform other clerical duties as assigned
- High school diploma or equivalent required
- Bilingual in English and Spanish/Creole required
- Proficient computer skills (i.e. Microsoft Office & Outlook)
- Good customer service and communication skills
- Ability to multitask and pay attention to details
- One (1) year clerical experience in a medical setting preferred
- Health insurance verification, authorization, and/or billing knowledge required
We offer a competitive salary and benefits package, including health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts, and more.
As a Front Desk Receptionist at Harmony Healthcare Long Island, you will have the opportunity to work in a dynamic and growing healthcare organization, providing exceptional care to our patients and communities.
