Alterations Experience Specialist

3 weeks ago


Florence, South Carolina, United States David's Bridal Full time
About Our Company

At David's Bridal, we're committed to creating a culture of diversity, equity, and inclusion where everyone feels welcome and valued.

Job Description

We're seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team. As an Alterations CSR, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and contributing to the store's overall success.

Key Responsibilities:

  1. Welcome customers with genuine enthusiasm, communicate clearly, and adapt style to suit individual needs.
  2. Manage customer flow to deliver five-star experiences, meet service vows, and ensure operational checklists are completed.
  3. Provide exceptional service to multiple customers at once, proactively address concerns, and escalate when necessary.
  4. Promote alterations services, personalization options, and maintain store standards for a flawless shopping experience.
  5. Press, steam, and spot clean merchandise, follow quality control guidelines, and inspect garments before delivery.
  6. BUILD long-term relationships, meet and exceed customer satisfaction, and loyalty goals.

Requirements:

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in apparel or specialty stores
  • Prior sewing experience is helpful
  • Prior experience with computerized POS systems

Benefits:

  • Rewarding environment and competitive pay
  • Team bonus
  • Dayforce Wallet - Get Paid Early
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances - Critical Illness, Hospital Indemnity, and Accidental Injury
  • 401K Program
  • Discounts for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

Salary: $11.15 - $11.20 per hour

About This Role

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have excellent communication skills.



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