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Senior Salesforce Architect

4 weeks ago

Torrance, California, United States VDart Full time
Job Role:
Technical Lead

Key Responsibilities:
As a Technical Lead, you will be responsible for overseeing the design, architecture, and implementation of Salesforce Core, Service Cloud, and Marketing Cloud to enhance customer experience and agent efficiency. You will collaborate with cross-functional teams to develop and optimize mobile applications for iOS and Android with Salesforce, enhancing functionality across both digital channels. Additionally, you will lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing. You will also develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules, and upgrade strategies. Furthermore, you will monitor system performance and technical debt, resolving technical issues, discerning root cause, and implementing improvements to maintain service levels and user satisfaction. You will ensure compliance with industry standards and maintain a high level of system security and reliability. You will also manage a team of 1-2 direct or indirect reports, providing guidance and support. Experience providing leadership and audit of offshore developers and architects is required. You will work to gain Architectural Review Board approvals and prepare for CICD deployments (environments, approach) and testing (penetration, performance).

Required Qualifications:
Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration. In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations. Proficiency in developing high visibility mobile solutions (iOS and Android platforms). Proficiency in micro services, back-end development, and containerized app deployments. Self-starter with reliable follow-through, interested in problem-solving with data-driven analysis. Experience managing teams, with excellent leadership, communication, and interpersonal skills. Bachelor's degree in Computer Science, Information Technology, or related field.

Desired Skills:
Salesforce certifications, particularly Salesforce Architecture and Development. Experience with public cloud providers (particularly AWS). Front-end development knowledge. Knowledge of CRM platforms and integration tools. SAFe agile methodology