Electronic Banking Support Manager

3 weeks ago


Birmingham, Alabama, United States ServisFirst Bank Full time
Role Summary

We are seeking a highly skilled and motivated Treasury Management Specialist to join our team at ServisFirst Bank. As a key member of our Electronic Banking Support team, you will be responsible for providing top-notch support and assistance to our clients and employees for all Electronic Banking Products and Treasury Management Services.

Duties and Responsibilities:
  • Provide support for incoming and external calls related to all electronic banking products and services.
  • Schedule and provide installation and training with clients for all Treasury Management products via telephone.
  • Ensure all new and existing accounts are properly charged or have the appropriate exception approvals if applicable.
  • Implement all Treasury Management products and services, including ACH Origination, ACH and Check Positive Pay, Remote Deposit Now, Mobile Deposit, Online Wires, eStatements, Lockbox, Retail Online Banking, and Sweeps.
  • Communicate with other banking departments on pending items and issues with Treasury Management clients.
  • Assist with training employees on all Treasury Management products and services.

Requirements:

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Five (5) years related experience.
  • Knowledge of and experience working with electronic banking products and general bank operations.
  • Knowledge of basic accounting.
  • Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
  • Experience interacting with clients and responding to service requests.
  • Excellent customer service skills.
  • Effective organizational and time management skills.
  • Ability to accurately type using a keyboard.
  • Effective oral, written, and interpersonal communication skills.
  • Basic knowledge of related federal and state banking regulations.

Estimated Salary: $65,000 - $90,000 per year



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