Electronic Banking Support Manager
3 weeks ago
We are seeking a highly skilled and motivated Treasury Management Specialist to join our team at ServisFirst Bank. As a key member of our Electronic Banking Support team, you will be responsible for providing top-notch support and assistance to our clients and employees for all Electronic Banking Products and Treasury Management Services.
Duties and Responsibilities:- Provide support for incoming and external calls related to all electronic banking products and services.
- Schedule and provide installation and training with clients for all Treasury Management products via telephone.
- Ensure all new and existing accounts are properly charged or have the appropriate exception approvals if applicable.
- Implement all Treasury Management products and services, including ACH Origination, ACH and Check Positive Pay, Remote Deposit Now, Mobile Deposit, Online Wires, eStatements, Lockbox, Retail Online Banking, and Sweeps.
- Communicate with other banking departments on pending items and issues with Treasury Management clients.
- Assist with training employees on all Treasury Management products and services.
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred.
- Five (5) years related experience.
- Knowledge of and experience working with electronic banking products and general bank operations.
- Knowledge of basic accounting.
- Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Experience interacting with clients and responding to service requests.
- Excellent customer service skills.
- Effective organizational and time management skills.
- Ability to accurately type using a keyboard.
- Effective oral, written, and interpersonal communication skills.
- Basic knowledge of related federal and state banking regulations.
Estimated Salary: $65,000 - $90,000 per year
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