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Wireless Support Specialist
2 months ago
Before submitting your application, please ensure that all your information is current and accurate.
DISH, a subsidiary of EchoStar, has been innovating in the connectivity sector for over four decades. Our services encompass satellite television, live streaming, on-demand content, smart home installations, and mobile solutions, as we strive to create America's First Smart NetworkTM.
Our portfolio includes well-known brands such as EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.
The Wireless Support Specialist position is integral to our dynamic team located at our advanced facility. You will be among the first to engage with our cutting-edge wireless technology. Post-training schedules may involve a blend of remote and on-site work based on individual performance and business requirements.
This role provides a unique opportunity to become a key expert in our location and generate enthusiasm around the latest advancements in wireless technology. Working closely with your colleagues will enhance your professional network and open doors for future career paths.
Key ResponsibilitiesAs a member of the Customer Experience Team (CXO), you will represent our company to our customers. This team is dedicated to resolving customer inquiries, preventing future issues, and promoting our offerings while ensuring a caring and connected experience through voice and chat interactions. Team members are expected to maintain comprehensive knowledge of our wireless products, accessories, and pricing structures. Your goal is to excel as a customer support advocate in the industry.
Specific Duties Include:
- Fostering long-term customer relationships through exceptional service and effective problem resolution.
- Maintaining an in-depth understanding of our wireless offerings, accessories, and pricing.
- Providing product recommendations and facilitating sales of our services.
- Responding accurately to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operations.
- Identifying opportunities for improvement by analyzing call trends and providing feedback to enhance service quality and efficiency.
- Engaging with a diverse customer base to address their needs and technical challenges, establishing yourself as a top-tier support advocate.
Required:
- High School diploma, GED, or equivalent experience.
- A positive attitude with a strong customer-centric approach.
- A willingness to work collaboratively within a team environment.
Preferred:
- Previous experience in customer service or related training.
- Familiarity with the wireless industry.
- Knowledge of wireless devices and their functionalities.
- Understanding of the process involved in switching wireless providers.
- A strong commitment to assisting customers with pricing, devices, services, and products.
- Flexibility to adapt to various work environments.
- High engagement and enthusiasm throughout your shift.
- Willingness to work flexible hours, with additional pay for evening and weekend shifts.
- Proficiency in operating Windows OS desktop computers.
- Ability to multitask and effectively resolve issues while managing customer interactions and logging information.
- Excellent written and verbal communication skills, ensuring a high level of customer service.
- A proactive approach to communicating challenges back to the business.
- A desire for continuous improvement and openness to coaching and development.
What We Offer:
- Starting pay at $15.50 per hour.
- Opportunities for career advancement with defined pathways for growth.
- Company-provided equipment.
- Comprehensive Benefits Package, including:
- 330 free channels, including premium options.
- $5 monthly service for Sling Blue and Orange.
- $10 credit per line for Boost Infinite wireless.
- Medical, Dental, and Vision Insurance.
- Paid vacation and sick leave.
- 401(k) with company matching.
- Tuition reimbursement.
- Significant discounts on DISH, Sling, and Boost Infinite services.
Compensation: $15.50 per hour.
Benefits Overview
We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career development opportunities, and a flexible time-off policy. All benefits can be reviewed in detail on our benefits page.
The base pay range provided is a guideline. Individual compensation may vary based on qualifications, skill level, and competencies, and is subject to change based on the role's location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.
This job posting will remain active for a minimum period and will be extended as necessary until the position is filled.
