Dental Office Support Specialist

7 days ago


Effingham, Illinois, United States Heartland Family Dental Care Full time

Overview

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We are seeking a highly skilled and motivated Front Office Dental Coordinator to join our team at Heartland Family Dental Care.

With over 20 years of industry leading experience, we provide exceptional service to our supported doctors in 38 states and over 1,700 offices. Each office is unique to the community and the patients they serve, and we're committed to delivering the highest quality dental care and experiences.

As a Front Office Dental Coordinator, you'll have the opportunity to develop your skills and grow with our company, working in a fast-paced and customer-centric environment. You'll be surrounded by a collaborative and supportive team, where continuous learning and patient satisfaction are encouraged.

About the Role

  • You will greet and welcome patients as they enter the office, creating a great first impression of our team.
  • You will manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
  • You will utilize Dentrix for patient scheduling and records, and schedule and confirm appointments for multiple providers in the office.
  • You will file patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
  • You will post insurance and patient payments and process accounts receivables.
  • You will review treatment plan fees and payment options with patients, and partner with the providers and team to implement Heartland Dental systems to optimize office potential.

What You'll Gain

  • A competitive salary of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
  • The opportunity to work in a dynamic and supportive environment, with ongoing education and training to help you develop your skills and grow with our company.
  • Access to on-demand Daily Pay.

Requirements

  • Experience working in a fast-paced and customer-centric environment.
  • Excellent communication and organizational skills.
  • The ability to perform essential duties satisfactorily with or without reasonable accommodation.

Preferred Experience

  • 1+ years of experience in a dental or medical setting.
  • 1+ years of experience with insurance billing and accounts receivable.
  • Dentrix or other dental software experience.


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