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Community Treatment Residence Supervisor

2 months ago

Salem, Massachusetts, United States Plummer Youth Promise Full time
Job Overview

Benefits:

  • Comprehensive Employer-Funded Dental Coverage
  • Comprehensive Employer-Funded Medical Coverage
  • Retirement Savings Plan (401(k))
  • Complimentary Meals & Snacks
  • Career Advancement Opportunities
  • Paid Leave
  • Family Leave
  • Professional Training & Development
  • Vision Coverage
  • Health and Wellness Resources

The Shift Supervisor plays a pivotal role in assisting the Program Manager with the daily operational management of the Community Treatment Residence (CTR) program. This position is responsible for overseeing all shift activities and providing direct supervision to the Residential Counselors during their assigned shifts.


Plummer Youth Promise provides various residential services for youth aged 13 to 22. One of these services is the Community Treatment Residence, where young individuals focus on reconnecting with family, acquiring essential life skills, and engaging with the community. This supportive living environment offers stability, enabling young residents to address trauma and build self-confidence. Our Intervention Model emphasizes family engagement, skill development, and community integration for each resident.


Shift Schedule:

The Shift Supervisor is expected to work the following shifts: Thursday 3-11pm, Friday 3-11pm, & Saturday 7am-11pm.


KEY RESPONSIBILITIES
  • Direct and oversee all shift operations and responsibilities for the CTR Program while on duty.
  • Maintain cleanliness and orderliness of the program during each shift.
  • Ensure adherence to all approved program policies and procedures throughout the shift.
  • Utilize Therapeutic Crisis Intervention (TCI) techniques to maintain a safe program environment.
  • Promote Collaborative Problem Solving practices among Residential Counselors consistently.
  • Engage residents through Collaborative Problem Solving during each shift.
  • Ensure appropriate staffing ratios are maintained, guaranteeing the safety and supervision of youth.
  • Assist in managing the therapeutic environment, addressing programming concerns, and adhering to the established schedule.
  • Complete daily communication logs, client progress notes, and incident reports according to program standards at the end of each shift.
  • Accurately document progress notes in the internal database for all direct interactions with residents.
  • Ensure residents receive prescribed medications following established procedures.
  • Complete all necessary documentation related to medication administration during each shift.
  • Assist in coordinating resident intakes and discharges as directed by the Clinical Director.
  • Monitor and evaluate the management of program funds, including petty cash and activity funds.
  • Participate in a 24/7 emergency on-call rotation.
  • Engage in monthly staff meetings and all scheduled training sessions.
  • Support the training of newly hired staff members.
  • Actively participate in all monthly leadership meetings.
  • Perform additional duties as assigned.
CORE COMPETENCIES:
Communication: Effectively shares information to keep team members informed; communicates clearly in both written and verbal formats; adheres to reporting policies.

Self-Awareness & Development: Recognizes personal strengths and areas for improvement; welcomes constructive feedback; actively pursues professional growth.

Conflict Management: Focuses on resolving conflicts rather than assigning blame; maintains confidentiality; manages emotions; remains open to new ideas and approaches.

Initiative: Demonstrates strong motivation and effort in completing tasks; engages in the process; proactively contributes ideas and activities.

Managerial Responsibility: Involves staff in planning and decision-making; takes responsibility for team activities; provides regular supervision and feedback; identifies program needs and implements plans.

Teamwork: Collaborates effectively with others; contributes to achieving common goals; supports teammates and celebrates collective successes.

Task Management: Effectively manages ongoing program operations; prioritizes time and readiness for work; follows policies and makes informed decisions.

Quality Management: Seeks opportunities to enhance quality; demonstrates attention to detail and thoroughness.

Leadership: Inspires confidence and motivation in others; influences actions and opinions positively; provides vision and recognition to peers and subordinates.
Qualifications:
  • Bachelor's degree in a human services field (preferred).
  • Experience in a residential program setting.
  • Strong verbal, written, and computer skills, alongside excellent organizational and motivational abilities.
  • Ability to thrive in a fast-paced, high-stress environment while supporting others.
  • Current Medication Administration Program (MAP) certification.
  • Strong skills in team building, teaching, nurturing, and leadership.
  • Ability to make quick and effective decisions in crisis situations.
  • Capability to manage the milieu and work shifts as needed.
  • Valid driver's license and acceptable driving record.
  • Visual and auditory acuity to perform job functions.
  • Ability to navigate stairways.