Patient Account Specialist

1 month ago


Ranson, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Account Specialist to join our team at WVU Medicine. As a key member of our revenue cycle team, you will be responsible for ensuring the timely and accurate posting of patient payments and adjustments to patient accounts.

Key Responsibilities
  • Maintain accurate and up-to-date patient account records, ensuring compliance with departmental goals and reporting requirements.
  • Communicate effectively with patients, families, and healthcare providers to resolve billing inquiries and concerns.
  • Process and reconcile patient payments, including online credit card transactions and cash deposits.
  • Assist in the preparation and review of financial reports, including bank reconciliations and monthly postings.
  • Collaborate with the accounting department to ensure accurate and timely posting of patient payments and adjustments.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Two years of experience in a healthcare environment, preferably in patient accounting or revenue cycle management.
  • Strong written and verbal communication skills, with ability to maintain confidentiality of patient information.
  • Comprehensive knowledge of online banking systems, posting software, and healthcare insurance regulations.
Working Environment

This is a standard office environment with occasional travel between facilities/buildings. The ideal candidate will be able to sit for extended periods, with frequent bending, stopping, or stretching.



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