Patient Care Liaison Specialist

1 week ago

Renton, Washington, United States One Medical Full time

About Us

One Medical is a pioneering healthcare provider dedicated to delivering exceptional, patient-centered care. We strive to make quality medical services more accessible, affordable, and enjoyable for everyone.

We're not just another doctor's office. Our innovative approach combines seamless in-office and 24/7 virtual care services with on-site labs, preventive care programs, and chronic disease management. This unique blend of services has been transforming the healthcare experience for over fifteen years.

In February 2023, we marked a significant milestone by joining forces with Amazon. Together, we aim to provide unparalleled healthcare to an even broader audience, including consumers, employers, care teams, and health networks. As we continue to grow and expand our impact, we're building a diverse team that's driven, empathetic, and passionate about making a difference.

The Opportunity

We're seeking a Field Care Coordinator to join our High Risk team. In this role, you'll work outside the traditional clinic setting, visiting patients in their homes and providing telehealth support after acute inpatient events or as part of routine primary care services. Your responsibilities will include:

  • Facilitating telehealth visits with providers in patients' homes using technology to ensure complete assessments and exams.
  • Conducting standard patient assessments and documentation to facilitate comprehensive visits and ensure patients understand their care plans.
  • Clinical duties may involve providing best-in-class telehealth setup services, performing extended scope duties like physical exams, screenings, and vitals.
  • Coordinating care with patients, families, and external care teams (specialists, home health, etc.) as needed.
  • Connecting patients to community resources related to housing, transportation, food, and daily living activities.
What You'll Work On

Your key responsibilities will include:

  • Facilitating telehealth visits in patients' homes using technology.
  • Conducting patient assessments and documentation to ensure comprehensive visits.
  • Clinical duties such as telehealth setup, physical exams, and vital checks.
  • Coordinating care with patients, families, and external care teams.
  • Connecting patients to community resources.

You'll be an integral part of our High Risk Care Team, working closely with managers and colleagues to deliver exceptional patient care and outcomes.

Requirements

To succeed in this role, you'll need:

  • At least 1 year of experience in home-based healthcare services, senior living care settings, or as an Emergency Medical Technician (EMT).
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) certification preferred or ability to obtain within 6 months.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and consistently stepping up to address challenges.
  • A passion for building rapport and trust with patients, with excellent human connection and customer-focused care skills.

As a Field Care Coordinator, you'll enjoy a competitive compensation package, including:

$26.75-$27.75 per hour, based on your experience and qualifications.

This is a full-time role with flexible shifts generally taking place between 8:00am-5:00pm, Monday through Friday, based in Renton, Washington. You'll have the opportunity to travel throughout the Seattle area to visit patients in their homes and work from various offices as assigned.

One Medical offers a range of benefits designed to support your well-being, including paid sabbatical, employee assistance program, competitive medical, dental, and vision plans, and opportunities for professional growth and development.

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