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Sales and Event Coordinator

2 months ago

San Antonio, Texas, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Culture

We believe in offering our employees Work-Life Effectiveness through practices, policies, and programs to help them achieve success at both work and home. Some of the great benefits we offer include:

  • Medical and dental insurance to fit your needs
  • Benchmark University for personal and professional growth
  • 401K match to help build your financial future
  • Companywide hotel room discounts
  • Paid time off
  • Employee Assistance Program
  • Employee family events
  • Partnerships and discounts with major retailers
About the Role

The Sales and Event Coordinator will collaborate daily with all departments in the Resort to anticipate, meet, and exceed the needs of our clients. This position requires a detailed, organized, and flexible individual who is customer-focused, reliable, and an expert at multi-tasking. Excellent interpersonal skills and effective written communication are essential for this role.

Key Responsibilities
  • Enthusiastically welcome guests and respond promptly to ensure client requirements and expectations are met
  • Review all relevant written communication documents, including Event Resumes, Banquet Event Orders, and daily turnover information
  • Conduct final inspections of each event to verify accuracy of event setup, food, and beverage, etc. in accordance with Resort standards
  • Take initiative to resolve guest complaints and foster loyalty
  • Share personal passion and knowledge of services and amenities to help guests feel comfortable and at home
  • Maintain a professional appearance, in accordance with the Image Guidelines set forth in the Associate Handbook
  • Attend appropriate resort and department meetings, and prepare reporting tools as needed
Qualifications
  • High school diploma required
  • College degree preferred
  • At least two years administrative experience required
  • Experience supporting more than one executive administratively required
  • Strong knowledge of Microsoft Office programs, especially Excel
  • Guest service experience preferred
  • Working knowledge of hotel/resort preferred
  • A good understanding of Sales and Conference Planning procedures preferred
  • Experience with hospitality software preferred