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Retail Operations Specialist

2 months ago

Dawsonville Georgia, United States Express Full time
Job Description

Job Title: Retail Operations Specialist

Job Summary:

We are seeking a highly skilled Retail Operations Specialist to join our team at Express. As a key member of our store operations team, you will be responsible for ensuring a seamless customer experience by leading the merchandise flow processes, confirming product availability and sizing, and providing coaching and training to stockroom associates.

Key Responsibilities:

  • Provide coaching and training to stockroom associates as needed.
  • Process shipping and receiving orders according to Express time and efficiency standards.
  • Replenish product as needed.
  • Process freight and sensor product.
  • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
  • Coordinate product pricing and markdowns.
  • Provide check-out support to customers as needed.
  • Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
  • Share information on product, promotions, and loyalty programs.
  • Assist Sales Associates during onboarding and training.
  • Assist with product launches and changes according to company SOP.
  • Assist customers as needed on the sales floor with locating product and/or online orders.
  • Deliver on all aspects of the customer experience model.

Requirements:

  • Education: High School or Equivalent
  • Years of Experience: 0 - 2 relevant job experience - minimum 6 months
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Proficient in use of technology (iPad, registers)

Benefits:

  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads