Customer Care Associate
2 weeks ago
Customer Service Representative
Join our team at Qonten as a dedicated Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:
- Deliver accurate information regarding company programs and services.
- Communicate effectively about billing protocols and procedures.
- Research and resolve customer inquiries and issues, ensuring follow-up as necessary.
- Maintain a professional demeanor while interacting with customers, vendors, and the public.
- Utilize strong problem-solving skills to de-escalate customer concerns.
- Build and maintain rapport with clients to foster loyalty and satisfaction.
Qualifications:
- Minimum of 2 years experience in a customer service role.
- Proven ability to engage with diverse clientele and build authentic relationships.
- Strong communication skills and a positive attitude.
Benefits:
- Competitive pay at $40.00 per hour.
- Comprehensive health insurance options.
- Flexible scheduling to accommodate work-life balance.
- Opportunities for career advancement and professional development.
We look forward to welcoming a new member to our team who is eager to contribute to our mission of providing outstanding customer service.
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