Customer Care Associate

2 weeks ago


SaintChaptes, Occitanie, United States Qonten Full time

Customer Service Representative

Join our team at Qonten as a dedicated Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

  • Deliver accurate information regarding company programs and services.
  • Communicate effectively about billing protocols and procedures.
  • Research and resolve customer inquiries and issues, ensuring follow-up as necessary.
  • Maintain a professional demeanor while interacting with customers, vendors, and the public.
  • Utilize strong problem-solving skills to de-escalate customer concerns.
  • Build and maintain rapport with clients to foster loyalty and satisfaction.

Qualifications:

  • Minimum of 2 years experience in a customer service role.
  • Proven ability to engage with diverse clientele and build authentic relationships.
  • Strong communication skills and a positive attitude.

Benefits:

  • Competitive pay at $40.00 per hour.
  • Comprehensive health insurance options.
  • Flexible scheduling to accommodate work-life balance.
  • Opportunities for career advancement and professional development.

We look forward to welcoming a new member to our team who is eager to contribute to our mission of providing outstanding customer service.



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