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Senior Client Services Executive, Claims Specialist
2 months ago
We are seeking a highly skilled Senior Client Services Executive to join our Reinsurance business in Jakarta, Indonesia. As a key member of our team, you will be responsible for providing exceptional client service and support in the claims management process.
Key Responsibilities:- Meet all role SLA's related to Claims data analysis, accuracy, reporting, and turnaround time in tandem with contract terms.
- Process Treaty and FAC claims as directed, including new loss, update loss, paid loss, recovery, and claim closure.
- Analyze and review basic coverage issues and flag important reinsurance conditions to Business Partners.
- Communicate and manage internal and external client expectations.
- Build Business Partner relationships in tandem with Client Relationship Manager, working as one Client Team.
- Report major/large losses and escalate queries as required to Client Relationship Manager and Team Leader.
- Service Business Partners as required, including liaising on status of open claims and approval updates.
- Support market meetings for specific claims and Claims Negotiation and Settlement of Claims.
- Interact with internal and external stakeholders on technical matters.
- Engage with Credit Control colleagues for efficient collection of balances.
- Engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practices.
- Manage stakeholders through presentation of facts and data and relationship building.
- Perform other duties as required by management.
- Business travel as required.
- Degree or equivalent experience required, ideally in Finance, Accounting, Math, or related field.
- Preferably 4 years of experience in the Claims area within the insurance or reinsurance industry (Minimum 2 years).
- Working knowledge of MS office suite of products.
- Ability to deliver under pressure in a high-intensity and fast-paced multinational environment.
- Excellent English (written, verbal) and interpersonal and communication skills.
- Functional knowledge and understanding of claims management, the market, and legal and regulatory environment.
- Excellent organization, prioritization, and time management skills.
- Excellent attention to detail and ability to work independently and efficiently.
- Professional demeanor and collaborative team player.
- Negotiation and Project Management Skills.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
