Head Baker

About Crumbl Cookies

Crumbl Cookies is a dynamic company that is revolutionizing the way people experience and enjoy cookies. We are committed to building a reputation for delivering exceptional quality and consistently delicious cookies through our unique "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment.

The Role of Head Baker

As a Head Baker, you will play a critical role in maintaining the pace of the bakery, ensuring top customer service, and upholding the highest standards of quality. You will work closely with our General Manager to ensure the success of our store and help train our team members to deliver world-renowned customer service.

Key Responsibilities

• Set the flow for the day, maintaining the pace of the bakery to uphold top customer service and ensure tasks stay on track.
• Work closely with our General Manager to ensure high-quality cookies and a remarkable guest experience.
• Assist with the daily operations of our store and use your innate ability to engage and inspire the team to deliver world-renowned customer service.
• Help train team members with an individualized approach and commit to the success of the team.

Benefits

• $16.00 to $20.00 (hourly wage, including tips)
• Tips Range ($3 to $6 an hour extra)
• Health Benefit Plan (if qualified, not insurance)
• Sampling cookies
• 50% off cookies and drinks
• Regular performance collaboration and career growth opportunities (Management)
• Flexible scheduling
• Recognition awards
• Sundays off

Future Leadership Opportunities

• We plan to develop and promote from within for future roles that will be needed as we grow.
• We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.
• Competitive compensation packages for all positions.

Our Culture

We believe in treating all people well, with a positive and caring servant's attitude. We believe in coaching everyone to their full potential. We have high integrity and character, which builds an unbreakable level of trust. We are excellence driven, paying attention to every detail. We have grit and are bold and decisive in our actions. We enjoy life, give people hope, and have fun.

Requirements

• RAVING FANS SERVICE: Instinctively serves the customer with a smile and genuine intentions to provide customers with a great experience.
• BAKING CRUMBL COOKIES: Follows Crumbl recipes with exactness and care.
• PRESENTATION & CLEANLINESS: Is detailed with each cookie's presentation, ensuring no steps are skipped, and the final product is warm, delicious, presentable, and filled with lots of Crumbl love.
• TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support fellow crew members perform other business tasks.
• EFFICIENT: Has a mindset and work-ethic that is focused on providing exceptional service and Crumbl products in a quick manner.
• TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently.
• KITCHEN EQUIPMENT: Safely and properly operates Crumbl kitchen equipment and utensils.

Role Qualifications

• Restaurant Leadership experience and a high school diploma or equivalent are preferred but not required.
• Must have some night/closing availability.
• Food and Allergen Certification preferred but not required. (training is available)
• We will teach you everything you need to know to be successful in your role.
• Can you contribute to the fun and upbeat Crumbl culture?
• Do you thrive in a fast-paced environment?
• Are you honest and hardworking?
• Do you have a genuine desire to serve others?
• Are you a team player?

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