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Operations Team Lead

2 months ago

Exton, Pennsylvania, United States Caliber Service Management Full time
{"title": "Specialty Operations Team Leader", "description": "Job Summary

Caliber Service Management is seeking a highly skilled Specialty Operations Team Leader to lead strategic planning and people management of our construction, building operations systems, and interior facility maintenance teams. This role will be responsible for building, maintaining, and executing our standard program across the trades, ensuring day-to-day delivery of facilities services to multiple client sites across various geographic territories.

Key Responsibilities
  • Develop and manage our specialty operations standard program through a structured framework based on client needs, market trends, and competitive regional insights.
  • Create and maintain policies and procedures to execute and maintain the standard program, including key performance indicators and deliverables.
  • Provide leadership, development, and management to our Construction, BOS, and IFM teams, including mentorship, training, and support to grow technical subject matter experts.
  • Collaborate with technical SMEs and people leaders on the team to maximize productivity and optimize capacity, assigning and reviewing tasks, approving weekly timecards, etc.
  • Manage internal and external customer communication and engagement.
Requirements
  • Excellent verbal, written, and time-management skills.
  • Ability to work effectively in collaboration across multiple departments.
  • Proven ability to adapt and be flexible to change.
  • Excellent critical thinking and problem-solving skills.
  • Hands-on knowledge of MS Word, Outlook, and Excel.
  • Skilled people-leader with management experience.
What We Offer

Caliber Service Management offers a competitive compensation package, including vacation, holiday pay, 401k, and profit-sharing incentives. We are an equal opportunity employer committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

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