Store Manager
4 days ago
Job Summary: We are seeking a highly skilled and experienced Store Manager to lead our retail store in Carbondale, Illinois. As a Store Manager, you will be responsible for delivering a commercially relevant and profitable store in the community you serve.
Key Responsibilities:
- Ensure consistent, friendly, and informed service to customers.
- Create a vibrant bookstore through the flawless execution of bookstore basics.
- Teach and reinforce compelling merchandising with both visual integrity and title affinity.
- Build your team through engagement, motivation, and coaching.
- Communicate collaboratively with your cluster commercial support to tailor the inventory, selection, and assortments to reflect your community and customer.
- Manage pricing to offer a value statement consistent with your customers' expectations.
- Ensure the efficient execution of store operations with timely management of receiving, vendor returns, and other day-to-day processes.
- Manage your roster to optimize the store efficiency through scheduling and payroll.
- Work with area people support to ensure well-trained employees.
- Interview and hire booksellers that are knowledgeable and will provide an optimal shopping experience for our customers.
- Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
- Understand issues of shrink and expenses, holding the store team accountable to do the same.
- Collaborate with the café manager to convert traffic into café sales and create a superior customer experience.
- Engage your community through social media and events specific to your customers' interests.
- Use remote working technology to support the above.
Requirements:
- Solid bookselling knowledge across various genres.
- Experience in managing and developing employees at all levels.
- Experience managing payroll and scheduling effectively.
- Experience driving positive key financial results.
- Ability to organize, plan, and prioritize workload.
- Manage own time efficiently and effectively.
- Able to delegate and to work through others well.
- Communicate clearly and comfortably across all levels of the business.
- Build collaborative working relationships at all levels.
Expected Behaviors:
- Run an excellent commercial bookstore.
- Grow knowledge of industry and market.
- Prioritize customer experience above all else.
- Drive results.
- Provide feedback, coaching, and development.
- Exhibit genuine passion to deliver better bookstores through our people.
- Listen to others.
- Can empathize with and understand people.
- Demonstrate collaboration.
- Address issues proactively.
- Make good decisions and engage in solution-based problem solving.
- Take calculated risks.
- Is comfortable with ambiguity.
- Act with respect and kindness.
- Show adaptability and work with a sense of urgency all the time.
- Maintain positivity.
- Remain discreet and unbiased.
EEO Statement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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