Service Excellence Coordinator
3 days ago
Overview: At Chesapeake Utilities Corporation, we are committed to delivering exceptional service to our customers. As a Client Support Specialist, you will play a critical role in achieving this goal.
About the Role: The Client Support Specialist will be responsible for providing top-notch support to our customers, responding to their inquiries, and resolving issues in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer issues, escalating complex cases to senior team members if necessary
- Collect and reconcile cash transactions, prepare daily reports, and bank deposits
- Assist customers with collections, charge accounts, and credit adjustments
Requirements:
- High school diploma required; minimum 2 years clerical or customer service experience preferred
- Excellent written and oral communication skills
- Experience handling cash and strong math aptitude
- Good computer skills and knowledge of MS Office and other call center technologies
Compensation: $50,000 - $65,000 per year, depending on experience
Benefits: Comprehensive benefits package, opportunities for career growth, and a supportive work environment
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Customer Service Representative
3 days ago
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Customer Service Representative
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Patient Access Coordinator
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Customer Support Specialist
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