Client Support Specialist

6 days ago


West Point, Virginia, United States Chesapeake Corporation Full time

About Us: Chesapeake Utilities Corporation is a leading provider of energy solutions, dedicated to delivering reliable and efficient services to our customers. Our company values diversity, inclusion, and employee well-being, offering a supportive and collaborative work environment.

Job Summary: We are seeking a highly skilled and dedicated Service Excellence Coordinator to join our customer service team. This role involves providing exceptional service to our customers, responding to their inquiries, and resolving issues in a timely and professional manner.

Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
  • Collect and reconcile cash transactions, prepare daily reports, and bank deposits
  • Assist customers with collections, charge accounts, and credit adjustments
  • Maintain accurate records, review budgets, and assist in preparation of customer budgets

Requirements:

  • High school diploma required; minimum 2 years clerical or customer service experience preferred
  • Excellent written and oral communication skills
  • Experience handling cash and strong math aptitude
  • Good computer skills and knowledge of MS Office and other call center technologies

Compensation: $48,000 - $58,000 per year, depending on experience

Benefits: Excellent benefits package, opportunities for career growth, and a supportive work environment



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