Senior Technology Strategist

3 weeks ago


Orlando, Florida, United States NBCUniversal Full time

Job Title: Senior Technology Strategist for Application Delivery & Strategy

Location: Universal Orlando Resort

About the Role

We are seeking a highly skilled technology strategist to oversee the development, implementation, and management of technology systems within our hospitality environment. This role combines hands-on experience with software and hardware solutions that streamline operations, enhance customer experience, and drive business efficiencies.

Main Responsibilities
  • Technology Roadmap Development: Create and implement a comprehensive technology strategy to enhance operational efficiency and customer satisfaction.
  • Software Oversight: Manage the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems.
  • Hardware Management: Ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and integrated with software solutions.
  • Vendor Liaison: Collaborate with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution.
  • System Integration: Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies.
  • Team Leadership: Lead and mentor a team of IT professionals, including system administrators, developers, and support staff.
  • Cybersecurity: Implement robust cybersecurity measures to protect sensitive guest and business data, and ensure compliance with relevant data protection regulations.
Requirements

We are looking for an individual with a strong background in technology management, preferably in the hospitality industry. The ideal candidate will have:

  • 7+ years' experience in Technology management within the hospitality industry and with multi-region deployment.
  • Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.
  • A deep understanding of networking, servers, and hardware technologies.
  • Experience with cloud services, SaaS applications, and cybersecurity best practices.
  • The ability to lead cross-functional teams and work with multiple stakeholders.
Compensation Package

Your talent, skills, and experience will be rewarded with a competitive compensation package, estimated at $120,000 - $180,000 per year.

Benefits

We offer a range of benefits to support your career growth and well-being, including health insurance, retirement plans, and professional development opportunities.



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