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Retail Store Manager

2 months ago

Spokane, Washington, United States Goodwill Industries Full time

Job Summary:

As a Retail Store Manager at Goodwill Industries, you will be responsible for overseeing the daily operations of a retail facility. This includes managing a team of employees, ensuring excellent customer service, and maintaining a clean and organized store environment. If you have a passion for retail and leadership, this could be the perfect opportunity for you to join our team and make a difference in your community.

Key Responsibilities:

• Provide outstanding customer service and ensure a positive shopping experience for all customers
• Manage a team of employees, including training, evaluating, and developing their skills
• Ensure the quality and quantity of work performed by employees according to standards
• Maintain a clean and organized store environment, including the facility and surrounding premises
• Ensure safety procedures are understood and followed by all employees
• Train and evaluate employees in a thorough, organized, and timely manner
• Ensure proper management of personnel assigned to the store
• Maintain all store records
• Responsible for facility operation in the absence of Facility Management
• Interact with customers and ensure excellent customer service
• Ensure quality control standards meet Goodwill Industries' high standards of operations
• Maintain production areas to ensure ease of operations
• Comply with Goodwill's employment practices and EEO guidelines and policies
• Conduct individual and group training sessions
• Ensure open communication exists at all levels in the facility
• Take corrective action to ensure acceptable employee performance according to policy
• Comply with cash handling and security policies
• Maximize financial performance; identify deviation from desired results
• Develop and implement corrective action plans as needed
• Comply with all Goodwill Industries' policies and safety procedures
• Work collaboratively with Workforce and Family Services to provide client services
• Properly wear and maintain all required Personal Protective Equipment (PPE)
• Maintain agency confidentiality
• Comply with all health, safety, and fire standards and all local, state, and federal regulations
• Other duties as assigned