Operations Team Lead

3 weeks ago


Natick, Massachusetts, United States Level99 Full time

About Level99 Entertainment:

We're a dynamic and innovative company offering a unique destination for challenge-based entertainment, craft drinks, and scratch kitchen offerings. Our mission is to provide an unparalleled experience for our guests, focusing on quality, innovation, and customer satisfaction.

The Role:

As the Operations Team Lead, you'll be responsible for overseeing the day-to-day operations of our venue, ensuring seamless execution of events, and providing exceptional customer service.

Key Responsibilities:

  • Event Execution: Plan, coordinate, and execute events to meet guest expectations.
  • Customer Service: Provide outstanding customer service, addressing guest inquiries and concerns.
  • Team Support: Mentor and develop team members, ensuring they have the necessary skills and knowledge to excel in their roles.

Requirements:

  • Strong Communication: Excellent verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
  • Time Management: Proven ability to prioritize tasks, manage time, and meet deadlines.

Salary Estimate: $55,000 - $75,000 per year, based on location and experience.



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