Chief Operations Officer

1 week ago


Natick, Massachusetts, United States Smashburger | Massachusetts Full time

Job Description

Drive Guest Satisfaction and Restaurant Excellence in Smashburger Massachusetts

About the Role: We are seeking a skilled and results-driven Director of Operations to lead our restaurant teams in Massachusetts. As a key member of our management team, you will be responsible for driving guest satisfaction, sales growth, and operational excellence across multiple restaurants.

Key Responsibilities:

  • Restaurant Performance Management: Manage performance of multiple Restaurant General Managers (RGM), Restaurant Managers (RM), and Restaurant Supervisors (RS) to achieve exceptional guest experience, sales growth, and operational efficiency.
  • Guest Experience: Foster a positive work environment by visiting restaurants regularly, engaging with team members, and addressing guest concerns in a timely manner.
  • Talent Development: Hire, develop, and retain high-performing teams by implementing effective recruitment strategies, providing coaching and feedback, and promoting career growth opportunities.
  • Process Improvement: Analyze trends, identify areas for improvement, and implement process enhancements to increase efficiency, reduce costs, and drive business growth.
  • Financial Acumen: Manage local store marketing, budget planning, and financial analysis to ensure restaurants operate within established targets.
  • Leadership: Collaborate with cross-functional teams to drive business results, share best practices, and provide guidance on strategic initiatives.

Requirements:

  • Experience: 5+ years of multi-unit restaurant experience with a proven track record of driving sales growth, improving guest satisfaction, and developing high-performing teams.
  • Licenses and Certifications: Valid driver's license and ability to successfully complete Smashburger training program.
  • Location: Based in Metro Boston area, with frequent travel within designated markets (80-85% travel).
  • Skills: Strong communication, people management, time management, attention to detail, and problem-solving skills, with ability to work in a fast-paced environment.

What We Offer:

  • Competitive Salary: $120,000 - $150,000 per year, depending on experience.
  • Benefits Package: Quarterly bonus, cell phone allowance, medical, dental, and vision options, paid time off, 401K match, one free meal per day, flexible schedules, employee assistance program, and fast-track career opportunities.
  • Career Growth Opportunities: Regular talent review and performance conversations, internal and external interviews, training and development plans, and promotions based on individual performance.

About Us: Smashburger is a leading fast-casual burger chain dedicated to serving better burgers and creating a better work environment for our team members. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and empowered to succeed.



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