Healthcare Navigator
4 weeks ago
United Way of Anchorage is seeking a skilled and bilingual Healthcare Navigator to join our team. As a Healthcare Navigator, you will play a vital role in educating individuals, families, and community partners about health insurance and coverage options available through the Health Insurance Marketplace at healthcare.gov or Medicaid.
Key Responsibilities:
- Assist individuals with applications for health insurance programs, explaining information accurately and facilitating computer-based enrollment.
- Maintain expertise in eligibility, enrollment, and program specifications, providing information to consumers in a fair and impartial manner.
- Educate the public about the Marketplace and health insurance affordability programs through community outreach events.
- Respond to consumer calls seeking answers to health insurance questions or to schedule Navigator appointments.
- Ensure the privacy and security of consumers' personally identifiable information and comply with federal regulations governing Navigators.
Requirements:
- Bilingual, speaking fluently in English and either Spanish or Tagalog.
- Experience in customer service, education, human service delivery, community outreach, public health, benefits, and/or related fields.
- Excellent organizational and time management skills.
- Computer skills: ability to efficiently navigate the Internet and Marketplace website and input data into applicable systems.
Personal Competencies:
- Know Yourself: Demonstrate self-awareness, self-management, and continual growth and learning.
- Understand Others: Demonstrate interpersonal awareness and the ability to be inclusive.
- See the Whole: Demonstrate organizational and political awareness, relationship building skills, and effective decision making.
- Create an Environment of Success: Demonstrate the ability to provide personalized recognition and celebrate successes.
- Model the Way: Demonstrate ethics and integrity, consistently walking the talk.
Why Join Our Team:
At United Way of Anchorage, we are committed to uniting caring people to give, volunteer, and take action to remove barriers to opportunity and solve our community's toughest challenges. We focus on education, financial stability, and health—the building blocks for a good quality of life and a strong community. As a Healthcare Navigator, you will be part of a team that is dedicated to making a positive impact in our community.
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