Head of IT Operations

2 weeks ago

Rockville, Maryland, United States Rhythm USA Full time
The IT Manager will play a crucial role in shaping the future of Rhythm USA's IT infrastructure. If you have a passion for innovation, a strong background in IT, and excellent leadership skills, we encourage you to apply for this exciting opportunity.

About Rhythm USA
Rhythm USA is a pioneering leader in remote monitoring solutions for implanted cardiac devices. Our mission is to deliver exceptional patient care and support healthcare providers in their efforts to enhance patient outcomes. To achieve this goal, we need talented individuals like you to join our team and help shape the future of our IT operations.

The Role
We are seeking an experienced IT Manager who can lead our IT function and ensure a secure, productive, and efficient IT infrastructure. As the primary point of contact for all end-user IT requests, you will be responsible for troubleshooting technical issues, providing application support, and collaborating with our Engineering Infrastructure team to ensure our systems meet the highest standards of compliance and security. Additionally, you will oversee identity management processes, manage Mobile Device Management (MDM) software, and foster a culture of information security through education and user facilitation.

  • Develop and implement IT strategies that align with our business objectives and ensure a seamless and secure IT environment.
  • Lead IT initiatives that enhance safety, security, and productivity, such as implementing new technology solutions, improving processes, and training end users.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Manage and maintain our IT infrastructure, including servers, networks, and applications.
  • Ensure compliance with regulatory requirements and industry standards.

Responsibilities within 1 month
  • Review and document existing IT resources, including user access, hardware, software, costs, and payment methods.
  • Develop a plan to manage new user onboarding and offboarding procedures.
  • Establish a process for Identity Management in Okta, including access controls and security configurations.

Responsibilities within 3 months
  • Develop a comprehensive 12-month security improvement plan, outlining key priorities, resource requirements, and timelines to enhance the overall security posture while maintaining operational efficiency and optimizing costs.
  • Implement a proactive IT support model, including self-service resources and improved response times, resulting in increased user satisfaction and fewer incidents.
  • Conduct a thorough review of the physical network infrastructure, identifying areas for improvement and proposing action plans.

Responsibilities within 6 months
  • Train end users on best practices for IT security and productivity, ensuring alignment with compliance requirements and promoting a culture of security awareness.
  • Implement core IT best practices around Access Management, Device Management, and Information Security.
  • Led the IT component of a SOC2 review.
  • Implemented an enhanced Mobile Device Management (MDM) solution, improving the security and monitoring of both company-owned and user-owned devices.

Qualifications
  • 7+ years of experience in an IT role, with at least 3+ years in a managerial or leadership capacity.
  • Proven experience with SOC2 and HiTrust controls and applying NIST SP 800-171 framework.
  • Demonstrated ability to independently manage the IT function for an organization, serving as the primary IT resource.
  • 5+ years of recent experience managing Microsoft 365 accounts, including Entra, Purview, SharePoint, and InTune.
  • Experience managing MDM platforms to ensure the security of both company-owned and user-owned devices.
  • Strong knowledge of physical networking devices, including experience configuring routers, switches, firewalls, and managing network security.
  • Excellent problem-solving skills, with the ability to identify root causes and implement effective solutions.
  • Strong communication skills, able to work effectively with technical and non-technical stakeholders.

Location and Compensation
This is a hybrid role that requires spending at least two days a week in our Rockville Maryland office and involves regular travel to our Brooklyn NY office. The estimated annual salary for this position is $162,000-$200,000 based on experience, plus competitive benefits, paid time off, and a 401(K) plan with employer match.

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