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Technical Specialist 2

1 month ago

San Jose, California, United States M.C. Dean, Inc. Full time
Job Title: Technical Specialist 2 - Electronic Security Systems

We are seeking a Technical Specialist 2 to join our Security and Electronic Systems business unit. As part of this team, you will be responsible for designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers.

Key Responsibilities:

  • Resolve badging printing outages and issues in a timely manner
  • Test new badge-related technology
  • Support general badge printing operations
  • On-premises support for physical badge printing (travel as required)
  • Quality assurance of printed badges to ensure consistency of badge prints
  • Facilitate and manage logistics of badging-related material and printed badges to their intended destinations
  • Deploy firmware and other software upgrades as required and directed by the engineering team
  • Maintenance of production badge printers to include cleaning, refills, and troubleshooting
  • Creating and maintaining client badge designs and layouts
  • Manage user badging data in a secured manner
  • Provide timely progressive updates on work completed for project or operational-related work
  • Troubleshoot and implement corrections for hardware and application issues associated with badge printers
  • Perform and support the development of standards and operating policies and procedures
  • Deploy new printers for existing and new badge offices
  • Review, recommend, and perform system and process optimization where applicable
  • Coordinate with relevant departments to gather necessary information and documentation
  • Create, manage, and update training documentation

Requirements:

  • High School Diploma/GED with 8+ years of experience with installation, troubleshooting, and/or testing of electronic security systems or Associates with 6+ years of experience
  • 3-5 years experience managing multiple physical security software/hardware products such as Video Surveillance, Keybox, Access, Control, Badge printing, etc.
  • 3-5 Years experience with interfacing with vendors, clients, and other subject matter experts over matters of system upgrades, bugs, and features
  • 3-5 years experience with leading projects using industry-known project management methodologies such as Agile or Waterfall
  • 2-3 years experience specifically working with hardware and software and software associates with printing badges (credentials) for access control

Preferred Experience:

  • 3-5 years Experience working with CCURE

Travel: 50%

What We Offer:

  • A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better
  • An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
  • Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement
  • Open and transparent communication with senior leadership as well as local office management

We also offer an excellent benefits package including:

  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid-time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

Abilities:

  • Lifts at least 100 pounds for an extended period of time
  • Relocates a 12-foot stepladder without assistance
  • Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks, and all types of ladders
  • Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls, and reaches overhead on a routine and repetitive basis
  • Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English
  • May use a standard ladder without exceeding the weight limit while carrying tools
  • Tell when something is wrong or is likely to go wrong
  • Apply general rules to specific problems to produce answers that make sense
  • Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events)
  • See details at close range (within a few feet of the observer)
  • Listen to and understand information and ideas presented through spoken words and sentences