Optical Operations Manager

2 weeks ago


Fairfield, California, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at LensCrafters, a leading provider of eye care services. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and leading a high-performing team.

Key Responsibilities
  • Deliver exceptional customer service and drive sales growth through effective sales strategies and team leadership.
  • Develop and implement business plans to maximize sales and profitability, while maintaining a strong focus on customer satisfaction.
  • Lead and develop a high-performing team, providing coaching, training, and feedback to ensure excellent performance.
  • Partner with the Store Manager to achieve business objectives and drive continuous improvement.
  • Execute visual directives and maintain a high-quality store appearance, ensuring a positive customer experience.
  • Build and maintain strong relationships with doctors and other stakeholders, promoting a collaborative and supportive environment.
  • Perform administrative duties, including data analysis and reporting, to inform business decisions.
Requirements
  • High school graduate or equivalent.
  • 1+ year(s) of management/supervisory experience with direct reports.
  • Strong knowledge of retail operations, processes, and policies.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including nights and weekends.
Preferred Qualifications
  • College degree or equivalent.
  • Previous experience in leadership positions within retail and customer service industries.
  • Knowledge of basic optics and current store merchandise.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Brand Final Inspector Certification and Brand Quality, Fitting, and Adjusting Program.

EssilorLuxottica is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.



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