Salesforce Program Manager

5 days ago


Elmwood Park, Illinois, United States Arkhya Tech Inc Full time
Job Description

Salesforce Program Manager

Key Responsibilities

  1. Lead the delivery of Salesforce programs for US-based customers, ensuring successful project outcomes and customer satisfaction.
  2. Collaborate with customers, stakeholders, and internal teams to understand business requirements and develop effective solutions.
  3. Manage account governance, including customer feedback, escalations, risks, issues, dependencies, and compliance.
  4. Develop and implement account plans, leveraging techniques such as V2MOM, SWOT, and Account plans.
  5. Conduct weekly, monthly, and quarterly governance meetings to ensure project progress and customer satisfaction.
  6. Work closely with onshore and offshore teams to ensure timely and high-quality delivery.
  7. Deliver transformation programs and service programs in fixed-price and Time and Materials (TnM) models.
  8. Ensure commercial and service model compliance, including SOW, Billing, and Compliance.
  9. Develop and implement process improvements, leveraging Agile, Waterfall, and Iterative delivery processes.


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