Supply Chain Support Expert

3 weeks ago


Columbus, Ohio, United States 3GTMS INC Full time
Empowering Businesses through Innovation

At 3GTMS INC, we strive to revolutionize the logistics industry with our cutting-edge Transportation Management Software (TMS). Our comprehensive solutions optimize logistics and streamline supply chain operations.

Compensation Package

We offer an attractive compensation package, including a salary range of $70,000 - $90,000 per year, depending on experience.

Key Job Responsibilities

As a Technical Customer Support Specialist, you will be responsible for:

  • Providing expert-level support and troubleshooting for our enterprise SaaS logistics platform.
  • Collaborating with customers' technical teams to resolve complex software issues.
  • Contributing to product improvements through collaboration with internal teams.

To succeed in this role, you should:

  • Hold a Bachelor's degree in Logistics, IT, or Engineering, or have 3-5 years of customer-facing software support/troubleshooting experience.
  • Have a solid understanding of transportation modes and intermodal services.
  • Be a customer-centric individual with excellent communication and analytical skills.


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