Front Desk Lead

3 weeks ago

Custer, South Dakota, United States Custer State Park Resorts Full time
Job Overview:
The Front Desk Lead at Custer State Park Resorts plays a critical role in ensuring the smooth operation of front desk services. This position requires a high level of organization, communication, and problem-solving skills to manage daily tasks, resolve guest issues, and maintain accurate records. If you have previous experience in a hospitality setting and enjoy working in a fast-paced environment, this may be an excellent opportunity for you.

Key Responsibilities:
• Manage front desk operations, including checking-in and checking-out guests, handling room assignments, and processing transactions
• Respond to guest inquiries and resolve issues in a professional and courteous manner
• Collaborate with other departments to address guest concerns and ensure seamless operations
• Conduct nightly audits to ensure accurate records and reconcile any discrepancies
• Maintain up-to-date knowledge of company policies and procedures to provide informed assistance to guests

What We Offer:
Competitive salary: $40,000 - $50,000 per year
Comprehensive benefits package, including medical, dental, and vision coverage
Opportunities for career advancement and professional growth
Discounts on resort amenities and services

About Us:
Custer State Park Resorts is dedicated to providing exceptional guest experiences and creating memorable moments for our visitors. Our team members are passionate about delivering outstanding service and working together to achieve our goals.

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