Financial Services Customer Service Representative
3 days ago
We are seeking an experienced Financial Services Customer Service Representative to join our client's team on a fully remote, temporary basis for up to 6 months. This position requires call center experience within the financial services industry, along with strong communication skills.
Key Responsibilities- Provide top-tier customer service to clients in a professional and timely manner
- Assist with financial-related inquiries, such as account balances, transactions, and billing issues
- Troubleshoot and resolve customer concerns while maintaining accurate records of customer interactions
- Provide guidance on financial products, services, and policies
- Collaborate with internal teams to ensure customer satisfaction and problem resolution
- Maintain confidentiality and comply with industry regulations
- 1-2 years of prior experience working in a call center within the financial services industry is required
- Strong communication, problem-solving, and organizational skills
- Ability to work independently in a remote setting
- Proficiency with Microsoft Office Suite
- 40 hours per week
- Full-time
- Remote
- Monday- Friday
- 8:00am-5:00pm PST/ 10:00am-7:00pm EST
- Contract role up to 6 months
- Compensation: $18.00-$21.00 per hour DOE
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
We are an Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, please navigate to https://www.lhh.com/us/en/candidate-privacy
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