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Automotive Service Technician

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Mokena, Illinois, United States Automotive Technology Experts Full time

{"title": "Automotive Service Technician", "description": "\u003Cp\u003EAt Automotive Technology Experts, we're committed to providing exceptional vehicle diagnostic scanning and calibration services. Our team of experts works tirelessly to ensure that repairs are safe and vehicles operate as intended.\u003C/p\u003E\u003Cp\u003EAs an Automotive Service Technician, you'll play a critical role in delivering fast and accurate diagnostic solutions to our customers. Your expertise will help us stay ahead of the curve in the rapidly changing automotive technology landscape.\u003C/p\u003E\u003Cp\u003EResponsibilities:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EProvide information and advice on vehicle diagnostics and technical solutions to customers via supported equipment\u003C/li\u003E\u003Cli\u003EDocument all customer interactions in our database\u003C/li\u003E\u003Cli\u003EWork with our team of technicians and software development teams to improve products and services\u003C/li\u003E\u003Cli\u003EMaximize first-time resolution of customer queries\u003C/li\u003E\u003Cli\u003EProvide training support and basic technical support to customers and employees as required\u003C/li\u003E\u003Cli\003EOther duties as requested\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EQualifications:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EHigh School diploma or GED required\u003C/li\u003E\u003Cli\u003E1 to 3 years experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required\u003C/li\u003E\u003Cli\u003EProficient in Microsoft Office 365 required\u003C/li\u003E\u003Cli\u003ESuperior customer service skills required\u003C/li\u003E\u003Cli\u003EStrong problem-solving capabilities required\u003C/li\u003E\u003Cli\u003EAbility to communicate effectively both verbally and in writing with customers required\u003C/li\u003E\u003Cli\u003EAbility to multi-task required\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EPreferred Qualifications:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOE/Dealer level diagnostic and programming experience\u003C/li\u003E\u003Cli\u003EFamiliarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred\u003C/li\u003E\u003Cli\u003EASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)\u003C/li\u003E\u003Cli\u003ECollision automotive experience or Automotive Repair experience/education preferred\u003C/li\u003E\u003Cli\u003EBilingual in Spanish or Spanish speaking ability a plus\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EBenefits:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EWeekly Paycheck\u003C/li\u003E\u003Cli\u003EMedical, Dental & Vision effective on start date\u003C/li\u003E\u003Cli\u003E401K Retirement Plan and Company Match\u003C/li\u003E\u003Cli\u003ETransfer Between Markets\u003C/li\u003E\u003Cli\u003EPaid Holidays & PTO\u003C/li\u003E\u003C/ul\u003E"}