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Guest Service Ambassador

2 months ago

Windsor, Connecticut, United States Buffalo Lodging Associates Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Hampton Inn & Suites Farmington. As the face of the hotel, you will be responsible for providing exceptional service to all guests, ensuring a memorable and enjoyable stay.

Key Responsibilities
  • Greeting and Check-in/Check-out: Greet guests, complete the check-in/check-out procedure through the Property Management System, and obtain and store pertinent information.
  • Cash Handling and Reservations: Handle cash, credit card information, and goods at the property, and take reservations from incoming callers while providing excellent service.
  • Guest Needs and Services: Identify the needs of each guest and provide relevant information regarding hotel services and amenities to create an accommodating environment.
  • Communication and Problem-Solving: Respond to all guest requests in a timely manner, and resolve any issues or concerns in a professional and courteous manner.
About Buffalo Lodging Associates

Buffalo Lodging Associates is a hotel management company based in Canton, MA, with a portfolio of 50 hotels across the country. We are committed to providing a best-in-class hospitality experience and operational excellence to our guests and associates.

What We Offer
  • Competitive Compensation and Benefits: We offer a competitive salary, paid weekly, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and paid time off.
  • Opportunities for Growth and Development: We provide opportunities for professional growth and development, including training and education programs, and a supportive and collaborative work environment.
  • Recognition and Rewards: We recognize and reward our associates for their hard work and dedication, through employee recognition programs and incentives.