Customer Service Associate
6 days ago
In this role, you will provide exceptional customer service and support to our clients by processing various transactions, maintaining cash limits, and adhering to bank policies and procedures. You will also have the opportunity to learn about and demonstrate knowledge of bank products and services to promote cross-selling opportunities.
Key Responsibilities:
- Provide consistent and exceptional customer service through active listening and clear communication.
- Maintain comprehensive knowledge of consumer products and services, including digital platforms.
- Identify opportunities to refer customers to specialists and provide explanations on account-related questions and services.
- Accept and accurately process all financial transactions, including incoming mail, night depository transactions, and mailed requests to close accounts.
- Maintain and balance cash and coin supplies within defined accuracy standards.
- Process lines of credit advances, customer cash shipments, and wire transfer requests.
- Scans and balances proof work throughout the day and adhere to the Branch Capture Schedule.
- Avoids any regulatory requirements and completes mandatory compliance training.
- Perform other work-related duties as assigned by supervisor.
Requirements:
- 6 months Teller experience or one year customer service and 6 months cash handling experience.
- Ability to read, interpret documents, write routine reports, and speak effectively with customers and employees.
- Knowledge of personal computer operation, ability to keyboard 35 wpm, and operate a 10-key calculator.
- Strong communication and interpersonal skills, ability to exercise discretion and good judgment when communicating with internal and external customers.
Estimated Salary: $38,864 per annum (based on a 40-hour workweek and assuming a minimum salary of $19.17/hour)
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