Member Service Representative
4 weeks ago
Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase product penetration
- Perform platform banking functions
- Assist lower-level team members
- Comply with federal and other regulations related to financial products and services
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy, and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high-production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Experience working in a credit union environment
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
This position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
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