Data Center Technician

4 weeks ago

Los Angeles, California, United States Microsoft Corporation Full time
Job Description

As a Data Center Technician at Microsoft Corporation, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

You will be responsible for demonstrating expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment.

Key Responsibilities:

  • Demonstrate an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment.
  • Develop and employ an effective execution order strategy for assigned tasks.
  • Prepare, stage, set up, and perform basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management.
  • Perform diagnostics and troubleshooting and/or leverage standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption.

Requirements:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
  • 1+ year(s) experience supporting IT equipment or related technology.
  • Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Preferred Qualifications:

  • Associate's degree in Computer Science or related field and/or equivalent work experience.
  • 5+ years experience supporting IT equipment or related technology.
  • 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.

Microsoft is an equal opportunity employer. We are committed to creating an inclusive environment for all employees, and we welcome applications from diverse candidates.

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